ITIL

ITIL Announcement

ITIL Announcement! Are you or your clients talking ITIL®? The IT Infrastructure Library® is the framework being used across many…

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ITIL Service Operation

ITIL Service Operation   The ITIL Service Operation volume is the fourth of five books in the Information Technology Information…

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ITIL Service Transition

ITIL Service Transition   The ITIL Service Transition volume is the third of five books in the Information Technology Information…

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ITIL Service Design

The ITIL Service Design volume is the second of five books in the Information Technology Information Library (ITIL). It focuses…

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ITIL Service Strategy

I am finding it rather difficult to review this book. There are two primary reasons for this. First, it’s more…

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